Shipping Policy

Supported Shipping Regions

We mainly support orders from UK consumers. Buyers in Europe and other regions please contact us before placing an order.

For customers outside of Europe, please contact us before placing your order so we can confirm whether we can ship to your location, and provide details regarding applicable shipping fees and taxes.

---

Shipping Costs

---

Processing Time

• Watches: Each watch is hand-built by our expert team. Processing time depends on order volume and may take up to 7 working days.

• Non-watch orders: Shipped within 1–2 working days.

• You will receive a notification once your order has been dispatched.

---

Estimated Delivery Time

• Standard Shipping: Usually takes 7–14 working days.

• Express Shipping: Available at checkout for an additional fee. Delivery is within 7 working days.

Please note: Delivery times may vary due to customs clearance or courier delays, particularly during public holidays.

---

Tracking Information

• Tracking numbers may take a few days to appear in the courier’s system. If not visible, please check again later.

• Some orders may be handled by multiple couriers (e.g. UPS handing over to Royal Mail). In rare cases, tracking may show “delivered” up to 48 hours before the actual delivery.

---

If Your Tracking Shows “Delivered” But No Package Found

1. Double-check your shipping address and contact details (see the Track Order page).

2. Ask household members, neighbours, or building staff if they received it on your behalf.

3. Check around your delivery area, as couriers may place parcels in safe spots.

4. Allow up to 48 hours in case of early scan updates.

5. Email us at skyrimservice@skyrimwrist.com with your order number and tracking details. We will investigate with the courier (allow up to 3 working days).

Please note: We are not liable for lost, stolen, or damaged items caused by couriers or third-party delivery services.

---

Partial Deliveries

If your order contains multiple items, they may be shipped separately. Additional tracking numbers may not appear on your order page, but rest assured you will receive all items. You can contact us to get all the tracking numbers.

---

Changing Your Address

• Before dispatch: Contact us to update your details.

• After dispatch: We cannot amend the address. Please contact the courier directly (see details on the Track Order page).

---

Order Cancellations

• Watches: As each watch is handcrafted, cancellations after placing an order are not accepted. If you insist on cancelling, a 20% fee of the watch price will be charged as compensation.

• Non-watch orders: You may cancel without charge before dispatch.

---

Returns & Refunds

• Unless due to product quality issues, return shipping costs are the customer’s responsibility.

• Shipping fees (e.g. express upgrades) are non-refundable.

• We strongly recommend using a trackable service. We cannot guarantee receipt of returned items.

• For warranty and returns, please see our Warranty Policy and Return & Refund Policy.

---

Taxes & Duties

• Taxes may apply depending on your shipping address. All applicable charges are calculated at checkout.

• Final tax amounts are determined by local governments.

• Please review the tax summary at checkout for full details.

• Our tax policy may change in line with updates to applicable tax law.

---

Pre-Order Items

Pre-order products will be clearly marked on the product page. Specific timelines will be provided case by case.

---

Special Circumstances

• Events such as natural disasters, government actions, or abnormal social conditions may impact delivery. Updates will be posted on our homepage if necessary.

• Public holidays: Both suppliers and couriers operate on limited schedules, which may delay shipping. Services resume as soon as the holiday period ends.

---

Need Help?

For any order or shipping enquiries, contact us at: skyrimteam@skyrimwrist.com. 
Our customer service team is available 24/7.