Return & Refund Policy

At Skyrim Wrist, every watch is handcrafted by our expert artisans, combining precision with craftsmanship. Each piece is unique and carefully built to order, which is why we kindly ask customers to respect our work by understanding that returns are only accepted under specific conditions.

Contact Us First

Before initiating any return or exchange, please email us at skyrimteam@skyrimwrist.com.

Unauthorised returns (without prior contact) will not be accepted.

Please remember to include your order number in both your email and return package. If relevant, attach photos or videos to help us resolve your request quickly.

Order Cancellations

  • Before Dispatch

    • Orders with watches: Once your order is placed, our watchmakers will begin the crafting process. Cancellations are only accepted within the first 48 hours after the order is placed. After 48 hours, if you insist on cancelling, a 10% fee of the watch price will be charged to cover material and labour costs.

    • Orders without watches: These may be cancelled free of charge before dispatch.

  • In Transit
    Orders already shipped cannot be cancelled. You may request a return after delivery (see below).

Returns

  1. Change of mind
    As all watches are custom-built by hand, we cannot accept returns due to change of mind, preference, or circumstances. This is part of maintaining respect for our craftsmanship and the uniqueness of each piece. Should you insist on returnning, a 10% fee of the watch price will be charged to cover material and labour costs. Please communicate with us within 35 days after receiving the watch.

  2. Quality issues
    If your product has clear quality problems (e.g. scratches, dents, broken strap, cracked case), we will provide free returns, exchanges, or warranty service. Shipping costs will be covered by us.

  3. Functional issues
    If your watch has functional defects (e.g. movement not keeping time, hands not moving), we will also provide free returns, exchanges, or warranty service, including shipping.

Exchanges

If you would like to exchange for a different product:

  • Please place a new order for the desired item.

  • Return shipping costs will be your responsibility.

  • Once the returned item is received and inspected, we will process a refund for the original order (minus any applicable fees).

Deductions may apply in the following cases:

  • Damaged straps or removed protective films: £30–£95 restocking fee.

  • Missing bracelet links: Replacement cost deducted.

  • DIY watches: Not eligible for exchange.

Accessories

For straps, cases, and other watch parts:

  • You may return or exchange within 35 days of receipt, provided items are unused, in original packaging, and suitable for resale.

  • For non-quality-related returns, shipping costs are your responsibility, and original shipping fees (if any) are non-refundable.

  • For quality-related issues (wrong size, clear defects, damage), we will cover return shipping and issue a full refund.

Refunds

Once your return is approved, refunds will be processed to your original payment method.
Please allow up to 14 working days for your bank to complete the transaction.
Refund timelines are subject to your bank and outside our control.

Our Commitment
We take great pride in our craftsmanship. Each Skyrim Wrist timepiece represents hours of careful work by our artisans. For this reason, casual returns are not accepted. However, we are committed to fairness: if your watch has a genuine fault, we will resolve it swiftly at no extra cost to you. 

Discover more about Skyrim and the people behind it, and learn about the vision that drives us.