Warranty Policy

Warranty & Repairs

At Skyrim Wrist, every watch is meticulously hand-assembled with unparalleled attention to detail. We take pride in our craftsmanship and stand behind the quality of our watches.

Standard Warranty

All finished watches purchased from our store include a 1-year standard warranty. If you choose our optional extended warranty, your coverage will extend accordingly. All watches purchased from our store (whether finished or custom-made) will always enjoy our free repair service.

Warranty Coverage

During the warranty period, we cover:

1. Movement or Battery Issues

  • If your watch stops, runs inaccurately, or experiences battery failure, we will provide free repair or replacement.

2. Damage During Shipping

  • Minor scratches or small bumps are considered normal and not covered under warranty, but repair services are available (shipping and parts costs apply).

  • Significant shipping damage, such as dents or deep marks, is covered under warranty and will be repaired or replaced free of charge.

3. Strap, Crown, or Other Components Received Damaged

  • If your watch arrives with a damaged strap, crown, or other components, we will provide warranty service to repair or replace them at no cost. However, wear and damage to the strap, crown or other parts after long-term use are not covered by the warranty.

4. Custom Watches & Components

  • We stand by the quality of our custom parts. Functional defects in custom components are covered under warranty.

  • Please note: certain custom finishes or coatings may naturally wear over time. This type of material-specific wear is not covered.

Exclusions – Not Covered

  • Damage caused by unauthorised modifications or third-party repairs.

  • Damage from misuse or accidents, such as excessive force on the strap or interference with the movement using magnets.

  • Intentional or deliberate damage. 

  • Normal wear and tear, including minor scratches on the case or bracelet. Repair services are available, but shipping and replacement parts may incur charges.

Repair Services

Even if an issue is not covered by warranty, we offer expert repair services for all Skyrim Wrist products. You are responsible for shipping and replacement parts, but our skilled team will restore your watch to perfect working order for free.

Warranty & Repair Process

  1. Contact us using the email linked to your order. Include your order number, purchase email, and warranty card. Provide a clear description of the issue, with photos or videos.

  2. We will confirm if the watch qualifies for warranty or repair coverage and guide you through the next steps.

  3. Repairs are generally completed within 7 working days after we receive your watch, after which it will be returned to your address.

  4. Shipping to us during warranty is covered by Skyrim Wrist. Shipping for repairs outside warranty is the customer’s responsibility.